Corporate social responsibility is the consumer expectation for companies to think about people and the planet when conducting business. Companies meet this expectation through cause marketing, aligning with a cause to generate business and social benefits, or offering environmentally-friendly products. Some companies make false claims about their environmentally-friendly products. This is called greenwashing.
TerraChoice, an environmental marketing and consulting firm, defines greenwashing as “the act of misleading consumers regarding the environmental practices of a company or the environmental benefits of a product or service.”
Mattel’s Claims
Mattel, a self-proclaimed leading innovator in the toy industry, claimed in
2011 that the packaging for its Barbie products was 100% recyclable. Mattel also claimed that it
was working with Amazon
to “eliminate unnecessary additional packaging” in its products. Mattel
requires that all third party manufacturers it works with have environmental
programs in place to minimize the impact they have on the environment. Mattel also
requires third party manufacturers to certify that their paper products (like
for packaging) meet standards by excluding or limiting hazardous chemicals.